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The DBO Services Support team provides to all customers globally, a consistent, responsive, high-quality support service for all its offerings. These support services can also be extended to other non-DBO products to enable one stop support for applications. To accomplish this, DBO Services will tailor the support offerings to meet the customer’s specific requirements.

The standard support template offers customers:

  • Solution support during regular UK business hours

  • Extended hours for overseas clients through regional support partners

  • Access to DBO Services’ secure client support portal (add link here to secure area) providing:

    - Access to our online knowledge base, which contains useful tips, best practices, and known issues with resolutions
    - The ability to report issues, request product enhancements, and order software upgrades
    - Licensing maintenance facilities

  • Major software product releases, maintenance releases and patches

  • Documentation updates

  • Regular customer communications

  • Acess to our product and industry experts

  • Telephone, email and web based support contacts

DBO also provides comprehensive software support, maintenance and development services for our customers on third party and their in-house solutions.

Offerings include:

  • Analysis/Resolution of reported issues

  • Software maintenance services including defect resolution

  • Product development based on a mutually approved roadmap

The DBO Support Team have Consultants and Support personnel with decades of Process/Manufacturing/Retailing industry experience as well as Experienced software developers with wide ranging software skill including:

  • C, C++, FORTRAN development on Windows and UNIX platforms.

  • Extensive UNIX development experience on Solaris, AIX, HP....

  • Database (Oracle) programming

  • Traditional Windows programming

  • Windows .NET development

Our proven Support/Maintenance strategies ensure that, by outsourcing their Product Support/Maintenance/Development to us, our customers dramatically reduce costs and ensure that their users receive a high level of support and service from specialists.

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